Experience
Change (Change management)
Business change support for CRM implementation
Sector: Life Sciences
Function: Digital
What’s the ask?
Manage the business change for multiple countries to move from their highly customized version of CRM system to a new global standardized platform
What did Warn do?
An in-depth case for change document aligning project benefits to company strategy. Creation and management of change network to translate and implement change on local country level.
What was the outcome?
Clear organization of business resources to successfully deliver new solution in multiple wave deployment. Successful and sustained change network set-up that demonstrated and embedded the positive platform benefits aligned to company strategy on a local level
